FAQs
Quick answers to the most common questions from our creative community.
How do I place an order?
Browse the store, add the items you want to your cart and follow the secure checkout steps. You'll receive an order confirmation by email as soon as your order is placed.
How can I track my order?
Once your parcel is dispatched we'll email you a tracking number. Use it on the courier's website to follow your delivery until it arrives.
What are the delivery times?
Major metros (JHB, CPT, DBN, PTA): 1–2 working days. Main centres: 2–3 working days. Regional areas: 3–5 working days. Remote areas: 4–7 working days.
Do you offer free delivery?
Yes — delivery is free on all orders over R999. For smaller orders, delivery costs are calculated at checkout based on your area.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't been processed yet we'll do our best to help, but changes can't be guaranteed after dispatch.
What is your returns policy?
Unused items in their original packaging can be returned within 30 days of delivery. Some exclusions apply — see our Returns page for full details.
How do I return an item?
Email hello@hobbiesforall.shop with your order number and the reason for the return. We'll confirm the steps and the return address with you.
When will I receive my refund?
Once we've received and checked your return, refunds are processed to your original payment method within 5–7 working days.
What payment methods do you accept?
All available secure payment methods are shown at checkout, and may include card payments and supported instant EFT options.
How do I create an account?
Click the account icon in the top right of the site and follow the sign-up steps. An account lets you track orders and check out faster.
Where do you deliver?
We deliver across South Africa — all major cities and rural areas — and ship to selected neighbouring countries. Delivery options for your address are shown at checkout.
Can I change my delivery address?
If your order hasn't been dispatched yet, contact us right away and we'll update the address. After dispatch we'll help you arrange a redirect with the courier where possible.
Do you offer gift wrapping?
Not yet — but many of our kits arrive in beautiful, gift-ready packaging. Add a note to your order and we'll do our best to make it special.
Are your products suitable for beginners?
Absolutely. Many of our kits are designed for first-time makers, and product pages indicate the experience level. Not sure? Ask us — we love helping beginners get started.
Do you offer bulk or wholesale pricing?
Yes — for larger quantities or business orders, contact our team with the products and quantities you need and we'll put together a quote.
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